Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network; Delivering professional and prompt service to the customers; Keeping records of all customers’ enquiries in the reporting system; Analyzing and resolving most common...
Kontakt z klientami zagranicznymi; Rejestrowanie oraz klasyfikowanie nadchodzących zgłoszeń; Analizowanie problemów związanych z codzienną obsługą komputera; Określanie priorytetów nadchodzących zgłoszeń;
Kontakt z klientami zagranicznymi; Rejestrowanie oraz klasyfikowanie nadchodzących zgłoszeń; Analizowanie problemów związanych z codzienną obsługą komputera; Określanie priorytetów nadchodzących zgłoszeń;
Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network; Delivering professional and prompt service to the customers; Keeping records of all customers’ enquiries in the reporting system; Analyzing and resolving most common...
Provide general database administration support for production and internal databases infrastructure, including troubleshooting continuous optimization of structures; Plan, analyze, implement and support database and data warehouse systems; Work with software engineers on schema design and SQL...
The primary responsibility of this position is to develop and maintain a high level design plan for the overall logical and technical customer IT architecture as well as provide technical leadership and consulting across the organization from strategic decision making down to the project planning...
The primary responsibility of this position is to participate in production and maintenance of the large scale project plans in the areas of quality and process management in the customer organization as well as supervision of the quality analysts’ team in Poand. Main accountabilities Providing...
Supporting global infrastructure environment; Daily Operation Management: logfile analysis and backup review and planning; Scripting and task automation; Multi-technology troubleshooting; Proactive and strategic (re)design of the IT landscape; Capacity planning; Documentation;
Ensure smooth databases operation in complex high availability web hosting environment in order to provide maximum performance and availability; Evaluating, upgrading and supporting DB2 and Oracle databases working in Apache, Weblogic infrastructure based on Linux, Unix and Solaris operating systems...
Monitor events on tools; Create a ticket in incident handling tool, regarding information included in the alarm; Apply the procedure joined to the alarm if it exists; Transfer the incident to the Level 1 Support Team; Follow the actions made by all the supports teams and make an alert if no actions...
Providing the agreed set of regular reports by the agreed dates; Supporting the Incident, Problem and Change Management Team in the presentation of trend information; Taking an active interest in the reports generated, seeking to identify trends or inconsistencies between data; Supporting automation...
Kontakt z klientami zagranicznymi; Rejestrowanie oraz klasyfikowanie nadchodzących zgłoszeń; Analizowanie problemów związanych z codzienną obsługą komputera; Określanie priorytetów nadchodzących zgłoszeń;
Kontakt z klientami zagranicznymi; Rejestrowanie oraz klasyfikowanie nadchodzących zgłoszeń; Analizowanie problemów związanych z codzienną obsługą komputera; Określanie priorytetów nadchodzących zgłoszeń;
Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact; Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages; Proactive flagging...
od 1001 do 2000 prac.
Doradztwo / Konsulting
