Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 1,800 professionals delivers IT outsourcing services to 40 clients in 20 languages.
ITIL & Quality Consultant
Place of work: Katowice
Ref. no QC/KAT
Job Description:
The primary responsibility of this position is to participate in production and maintenance of the large scale project plans in the areas of quality and process management in the customer organization as well as supervision of the quality analysts’ team in Poand.
Main accountabilities
- Providing support to the project team related to quality and process management in order to:
- Increase the internal maturity of the customer organization
- Increase the maturity of the customer processes
- Align other contractors’ services that are moving from an ITIL 2 to ITIL3 orientation with customer processes
- Providing input to or performing:
- Quality plans
- Meetings and workshops with the customer and/or other stakeholders
- Managing the team of quality analysts in Poland
Candidate's profile:
- Higher Education
- Excellent English communication skills
- ITIL3 for Practitioners certificate
- PRINCE 2 for Practitioners certificate
- Knowledge on ISO 14001 Environmental standards, and ISO 9000 quality management standards
- Knowledge on Quality Management best practices
- Experience in auditing
- Attention to details
- Presentation skills
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
- Successful candidate is expected to participate in ~3 months transition on customer premises outside of Poland
