Pontica Solutions is an award-winning Bulgarian BPO and ITO company, founded as a start-up in 2015 by experienced professionals in the industry.We offer a variety of opportunities for young talent to develop and grow in the field of customer success, people management, project management, marketing and IT. Our main goal is to create a sustainable and diverse team because we believe that our people are our biggest asset. Today, we partner with companies in the field of technologygaminge-commerceand retail and keep expanding our portfolio at a very high pace.

Flexible
We offer a stable occupation with permanent labor contracts and work schedules with 4, 6 or 8 hours per day.

Dynamic
The well-being of our employees is a top priority. We provide a dynamic workplace and a positive environment, invest in their development and encourage fun and team-building initiatives.

Friendly
We love to treat our workplace as home. We also spend many hours together participating in sports activities, charity events and social initiatives.

Encouraging
We know how important is for everyone to be heard and we strongly believe that all opinions matter. Our senior strategic management is always available to all team members to share and learn. We keep our promises and help employees adapt to the constant change in our clients’ business needs and market trends.

Growing
#wegrowtogether with one of the fastest growing companies. Lots of local and international career opportunities, with less hierarchy, empowerment of proactivity, coaching and training.

Developing
Our highly effective training programs have turned our team members into professionals, who provide excellent customer service and constantly improve their skills. Work with us and improve your spoken and written language skills.

 Additional health insurance;    Sports card;    Refer-a-friend program;    Team-buildings and parties;    Flexible working hours   Convenient office location;    Skill perfection and personal development programs;    Fresh fruit and free drinks at the office;    Performance bonuses, recognition gifts, tenure bonuses;    Social responsibility initiatives;  

Archiwalne oferty pracy

  • Customer Service Specialist with Polish

    Pontica Solutions   Kraków, Śródmieście    praca zdalna
    specjalista junior / mid  umowa o pracę  pełny etat  rekrutacja online  aplikuj szybko  aplikuj bez CV
    87 dni
    YOUR ROLE: Respond to queries in a timely and accurate way, via phone, email, or chat; Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary. Maintain a positive, empathetic, and professional attitude toward customers at all times. Work closely with...
  • Junior System Administrator

    Pontica Solutions   Kraków    praca stacjonarna
    młodszy specjalista (junior)  umowa o pracę  pełny etat  rekrutacja online  aplikuj szybko  aplikuj bez CV
    864 dni
    Troubleshoot any problems reported by the employees in the company, analyze and isolate the issues. Monitor and maintain network and system security. Evaluate and modify the system’s performance. Manages the day-to-day operations of the computers by monitoring system performance, configuration,...
  • Customer Care Advisor with French and English

    Pontica Solutions   Kraków    praca stacjonarna
    specjalista (mid)  umowa o pracę  pełny etat  rekrutacja online  aplikuj szybko  aplikuj bez CV
    918 dni
    Our client BabyBjörn is a Swedish-based company that manufactures premium innovative and long-lasting products in 50+ countries, including the USA, Japan, and Korea. Join our new Customer Care team in Krakow and make an impact. Be ready to learn, have fun, and be part of a team that simplifies the...
  • Customer Care Advisor with German and English

    Pontica Solutions   Kraków    praca stacjonarna
    specjalista (mid)  umowa o pracę  pełny etat  rekrutacja online  aplikuj szybko  aplikuj bez CV
    918 dni
    Our client BabyBjörn is a Swedish-based company that manufactures premium innovative and long-lasting products in 50+ countries, including the USA, Japan, and Korea. Join our new Customer Care team in Krakow and make an impact. Be ready to learn, have fun, and be part of a team that simplifies the...
  • Specjalista ds. obsługi klienta z językiem włoskim i angielskim

    Pontica Solutions   Kraków    praca stacjonarna
    specjalista (mid)  umowa o pracę  pełny etat / część etatu  rekrutacja online  aplikuj szybko  aplikuj bez CV
    1096 dni
    Specjalista ds. obsługi klienta z językiem włoskim Poszukujemy energicznych i pełnych zapału młodych ludzi do naszego nowego projektu. Miejsce pracy - siedziba firmy ul. Opolska 110, Kraków (Oferta tylko dla osób mieszkających w Krakowie) Twoje zadania: Komunikacja z kurierami i...
  • Junior System Administrator

    Pontica Solutions   Kraków    praca stacjonarna
    młodszy specjalista (junior)  umowa o pracę  pełny etat  rekrutacja online  aplikuj szybko  aplikuj bez CV
    1104 dni
    Troubleshoot any problems reported by the employees in the company, analyze and isolate the issues. Monitor and maintain network and system security. Evaluate and modify the system’s performance. Manages the day-to-day operations of the computers by monitoring system performance, configuration,...
  • Supervisor with Italian and English (on-demand delivery platform)

    Pontica Solutions   Kraków    praca stacjonarna
    kierownik/koordynator  umowa o pracę  pełny etat  rekrutacja online  aplikuj szybko  aplikuj bez CV
    1104 dni
    **All interviews will be conducted remotely (online or by phone). In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency. Join our team in...
  • Application Developer / DevOps

    Pontica Solutions   Kraków    praca stacjonarna
    starszy specjalista (senior) / ekspert  umowa o pracę  pełny etat  rekrutacja online  aplikuj szybko  aplikuj bez CV
    1178 dni
    ** All interviews will be conducted remotely (online or by phone). Our client is a Fortune Global 500 company that offers global management consulting and professional services in more than 120 countries. With vast global resources and deep technical know-how, they provide strategy, consulting,...
  • Application Support / DevOps Specialist

    Pontica Solutions   Kraków    praca hybrydowa
    starszy specjalista (senior) / ekspert  umowa o pracę  pełny etat  rekrutacja online  aplikuj szybko  aplikuj bez CV
    1192 dni
    **All interviews will be conducted remotely (online or by phone). Our client is a Fortune Global 500 company that offers global management consulting and professional services in more than 120 countries. With vast global resources and deep technical know-how, they provide strategy, consulting,...
  • Customer Success Specialist with Polish (chat support for a start-up delivery platform)

    Pontica Solutions   Kraków    praca stacjonarna
    młodszy specjalista (junior)  umowa o pracę  pełny etat / część etatu  rekrutacja online  aplikuj szybko  aplikuj bez CV
    1229 dni
    **All interviews will be conducted remotely (online or by phone). In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency. Join our brand new...
  • Customer Success Specialist with Polish (for start-up delivery platform)

    Pontica Solutions   Kraków    praca stacjonarna
    młodszy specjalista (junior)  umowa o pracę  pełny etat / część etatu  rekrutacja online  aplikuj szybko  aplikuj bez CV
    1255 dni
    **All interviews will be conducted remotely (online or by phone). In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency. Join our brand new...
  • Supervisor with English

    Pontica Solutions   Kraków    praca stacjonarna
    umowa o pracę  pełny etat  rekrutacja online  aplikuj szybko  aplikuj bez CV
    1255 dni
    Job description: Organize the customer support team, gather and centralize knowledge. Responsible for the team performance; improve their skills and KPIs. Handle escalated issues, research requests and focus on delivering world-class service to the clients. Execute weekly reporting, monthly...
  • Junior System Administrator

    Pontica Solutions   Kraków    praca stacjonarna
    młodszy specjalista (junior)  umowa o pracę  pełny etat  rekrutacja online  aplikuj szybko  aplikuj bez CV
    1262 dni
    Troubleshoot any problems reported by the employees in the company, analyze and isolate the issues. Monitor and maintain network and system security. Evaluate and modify the system’s performance. Manages the day-to-day operations of the computers by monitoring system performance, configuration,...
  • Office Coordinator

    Pontica Solutions   Kraków    praca stacjonarna
    młodszy specjalista (junior)  umowa o pracę  pełny etat  rekrutacja online  aplikuj szybko  aplikuj bez CV
    1262 dni
    Welcome guests, candidates, and visitors. Monitor the level of office supplies and order new when necessary. Handle daily activities and administrate documents. Fill information for different administrative purposes. Support the HR department in onboarding new hires, benefits administration and...
  • Merchant Service Advisor with Polish and English

    Pontica Solutions   Bułgaria, Sofia    praca stacjonarna
    aplikuj szybko  aplikuj bez CV
    2230 dni
    Develop and maintain relationships with customers mainly over chat and email. Ensure clients receive the highest level of customer service at all times. Execute an organized, efficient and structured working process. Meet predetermined targets and represent the company in a professional manner.

Pontica Solutions

O3 Business Campus III, Opolska 110, 31-323, floor 4, City Space

31-323 Krakow