**All interviews will be conducted remotely (online or by phone).
Are you ready to join a global clean energy leader? Our client is a renowned clean power technology company with a 26-year innovation legacy and operates in over 150 countries worldwide.
Join our client's mission to lead the world in clean power technology and be part of a team that is shaping a sustainable future. If you have the passion and skills to excel in this role, we invite you to explore this exciting career opportunity with us today!
YOUR ROLE:
- Respond to queries in a timely and accurate way, via phone, email, or chat
- Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Work closely with cross-functional teams to ensure a seamless customer experience.
REQUIRED SKILLS:
- Strong commitment to delivering exceptional customer service and a passion for helping others.
- Excellent written and verbal communication skills in Polish (C1) and English (B2) is a must.
- An understanding of solar energy systems and inverters is preferred. Ability to quickly grasp technical concepts.
- Strong analytical and problem-solving skills with the ability to think on your feet.
- Experience in handling customer inquiries through chats, emails, and phone calls is a plus.
WHAT WE OFFER:
- An attractive remuneration. Referral bonuses.
- Flexible working time.
- Full training provided.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku aplikowania.
Poznaj
Pontica Solutions
Pontica Solutions is an award-winning Bulgarian BPO and ITO company, founded as a start-up in 2015 by experienced professionals in the industry.We offer a variety of opportunities for young talent to develop and grow in the field of customer success, people management, project management, marketing and IT. Our main goal is to create a sustainable and diverse team because we believe that our people are our biggest asset. Today, we partner with companies in the field of technology, gaming, e-commerce, and retail and keep expanding our portfolio at a very high pace.
Flexible
We offer a stable occupation with permanent labor contracts and work schedules with 4, 6 or 8 hours per day.
Dynamic
The well-being of our employees is a top priority. We provide a dynamic workplace and a positive environment, invest in their development and encourage fun and team-building initiatives.
Friendly
We love to treat our workplace as home. We also spend many hours together participating in sports activities, charity events and social initiatives.
Encouraging
We know how important is for everyone to be heard and we strongly believe that all opinions matter. Our senior strategic management is always available to all team members to share and learn. We keep our promises and help employees adapt to the constant change in our clients’ business needs and market trends.
Growing
#wegrowtogether with one of the fastest growing companies. Lots of local and international career opportunities, with less hierarchy, empowerment of proactivity, coaching and training.
Developing
Our highly effective training programs have turned our team members into professionals, who provide excellent customer service and constantly improve their skills. Work with us and improve your spoken and written language skills.
Additional health insurance; Sports card; Refer-a-friend program; Team-buildings and parties; Flexible working hours; Convenient office location; Skill perfection and personal development programs; Fresh fruit and free drinks at the office; Performance bonuses, recognition gifts, tenure bonuses; Social responsibility initiatives;