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Zobacz więcej ofert pracy
Praca.pl Praca Grecja Specjalista ds. Obsługi Klienta Grecja
Specjalista ds. obsługi klienta z językiem niemieckim

Specjalista ds. obsługi klienta z językiem niemieckim

CPL JOBS Sp. z o.o.
Grecja
praca stacjonarna
2858 dni temu
Specjalista ds. obsługi klienta z językiem niemieckim
Nr ref.: JO-1311-275789THy2_117

The Job 

  • Respond to and record consumer enquiries /questions raised through free phone lines for customers.
  • To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
  • To troubleshoot through the use of open questions, support documents and system training.
  • To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
  • To be able to offer recommendations to common problems or frequently asked questions.
  • To provide a high level of customer service to clients at all times.
  • To have a sound knowledge of all products and services, understanding their use and functionality.
  • Maintain accurate data input of consumer enquiries, questions & feedback on the customer services database.
  • To work effectively as part of a team, developing effective and supportive relationships with colleagues.

Requirements:

  • Native or fluent GERMAN speakers
  • Good English 
  • Good Knowledge of PC (hardware, software, internet)
  • Windows, MS Office Suite, Skype,  Windows Media Player, Windows Messenger
  • Excellent communication skills
  • Strong team spirit
  • Passionate about customer services

 

The Company Offers:

  • Multicultural Working environment
  • Competitive salary
  • Casual dress code
  • Career Development Opportunities

Zastrzegamy sobie możliwość odpowiedzi tylko na wybrane aplikacje.

Agencja wpisana do Krajowego Rejestru Agencji Zatrudnienia pod numerem 4061.

www.cpljobs.pl

Prosimy o umieszczenie w CV następującej klauzuli: "Wyrażam zgodę na administrację, przetwarzanie i przechowywanie moich danych osobowych przez CPL Jobs Sp. z o.o. z siedzibą w Warszawie 02-001, Al. Jerozolimskie 81, REGON 142578192, NIP 7010256845 (dalej: CPL Jobs) w celach związanych z procesami rekrutacji w tym na udostępnienie moich danych przyszłemu pracodawcy na rzecz którego działa CPL Jobs oraz w celu ustalenia warunków przed zawarciem umowy o pracę. Zgoda obejmuje przetwarzanie danych osobowych przez CPL Jobs również po zakończeniu rekrutacji w celu przedstawiania kolejnych propozycji zatrudnienia i może być w każdej chwili odwołana. CPL Jobs informuje, że dane mogą być udostępnione innym podmiotom grupy CPL na terenie Europejskiego Obszaru Gospodarczego. Jednocześnie oświadczam, że wszystkie dane, które są włączone do CV i podania o pracę zostały dostarczone do firmy CPL Jobs dobrowolnie i są one prawdziwe. Przyjmuję do wiadomości, że dane osobowe usunięte zostaną przez CPL Jobs niezwłocznie w sytuacji odwołania przeze mnie zgody, a także w sytuacji gdy nie będzie możliwa aktualizacja moich danych. Firma CPL Jobs poinformowała mnie o prawie wglądu do własnych danych osobowych, oraz prawie żądania ich aktualizacji. Przyjmuję do wiadomości, iż dane potencjalnego pracodawcy zostaną mi udostępnione po zweryfikowaniu przez CPL Jobs kwalifikacji zawartych w moich dokumentach aplikacyjnych."
 

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