Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place! Nets is part of the Nexi group. As a group, we come from the merger and integration of Nexi, Nets and Sia; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees.
You’ll be part of the Risk & Anti Money Laundering (AML) assessment team in MS Operations in Onboarding & AML.
In short this is what the team does; When merchant starts up a new business, Nets Onboarding team has responsibility to secure a smooth onboarding for merchant. In Onboarding & AML team, we perform this service with high quality and efficiency and customer-driven attitude.
Onboarding & AML handles all stages of the process setting up of a new business for Nets (International card) and Dankort (only DK) in-service track Card Present/CP and Card Not Present/CNP. The team receives the applications, carries out a risk & AML assessment, and enables the customer agreement so that the customer can receive payments. In addition, we are doing control and handling ODD (Ongoing Due Diligence) to prevent Money Laundering and Terrorist Financing Activities. The main purpose is to ensure that Nets are compliant with AML Regulations.
Your key tasks and responsibilities are:
- Service handling customer card applications in a professional, positive, and effective way
- Solving administrative tasks according to offered services and business procedures
- Risk assessment, AML assessment, and ensuring KYC
- Control and handle ODD (Ongoing Due Diligence) and another relevant AML task
- Customer Service and ensure high quality in the solution for all customer segments LAKA, Partner, SME DK/NO customers
- To advise and service customers
- To provide excellent communication and know-how to explain complicated matters.
The services are provided from Monday – Friday (weekend closed).
What makes you the best person for this job?
Your qualifications include:
- Fluent in Finnish and English (speaking and writing). Additional language is a plus.
- Experience handling customer applications and administrative tasks in a professional, positive, effective way.
- Experience in communicating and explaining the ‘why’ behind and having the ability to think analytically and detect risks.
- Previous experience with Payment products/card services or KYC/AML/Compliance would be an asset.
As a person we believe you:
- Thrive with solving administrative tasks according to offered services and business procedures.
- Are result-oriented, service-minded, self-driven, and flexible mindset.
- Have a desire to assist customers with getting their agreement in order.
- Are pronounced service-oriented, quality in mind and handle the task first time right.
- You are a team player and understand that it is a team effort to achieve great success.
- Maintain compliance in all actions.
- Work from home
- Mobile phone/Internet subsidy
- Trainings and courses
- Sports benefits
- Entertainment events for employees
- Medical insurance
- Pension scheme (PPK)
- Competition Award
- Life, accident & critical illness Insurance
- Paid Sick Leave
- Relocation bonus
- 20/26 days of holiday
Poznaj
MAJOREL POLSKA
Masz doświadczenie związane z customer service? A może dopiero chcesz zacząć przygodę z call center? Niezależnie od tego, w Majorel chcemy dać Ci szansę na to, żebyś w pełni wykorzystał swój potencjał.
Działamy międzynarodowo. Możesz kojarzyć nas jako lidera branży outsourcingowej. Współpracujemy z największymi firmami z całego świata. Tworzymy dla nich biura obsługi klienta.
Nasi pracownicy doceniają dobrą atmosferę panującą u nas w firmie, co jest dla nas niezwykle ważne. Wizja naszej firmy łączy się z trzema wartościami – kreatywnością, doskonałością i szacunkiem. Poznaj inne powody, dla których warto dołączyć do Majorel.
