- Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
- Escalate complex issues to the appropriate team to ensure rapid support.
- Ensures that appropriate actions are taken to resolve client´s issues and concerns.
- Handling outgoing calls with clients about ad-hoc data information, feedback.
- Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements.
- Register and handle incoming complaints or requests.
- Process product or customer data changes in internal banking systems.
- Share relevant customer feedback to help us improve our offerings.
- Ensure customer satisfaction.
- Other administration activities.
- Advanced level of Polish (C1-C2).
- Minimum B2 level of English (writing, speaking).
- Availability for a full time schedule, 10:00-19:00, Monday - Friday.
- Availability to work from office in Bucharest- ROMANIA (AFI Park 3 building).
- Relocation package will be available
- Basic knowledge of professional customer communication.
- Understanding of customer concerns.
- Customer care experience is an advantage.
- Banking experience is an advantage.
- Experience with Office 365, MS Outlook, MS SharePoint.
- Experience with using Jira software is a plus.
- Strong written and verbal communication skills and problem-solving attitude.
- Team player.
- Ability to collaborate across departments and teams.
- Ability to work in a fast-paced, multi-task environment.
- Stable job - permanent labor contracts.
- Above average fixed salary, performance bonuses.
- Relocation package available for candidates from outside Bucharest.
- Monthly meal tickets.
- Free access to our modern and fully-equipped employees' gym space in our offices.
- Public transportation reimbursement, after the trial period.
- International career - paid training and international career opportunities.
- Multilingual exposure - improve your spoken and written language skills.
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects - want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage.
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more.
Poznaj
TELUS Digital
Who are we? Competence Call Center member of TELUS Digital a multilingual provider of digitally-enabled customer experience and IT solutions. After merging with Competence Call Center, the company has more than 10,000+ team members across Europe and 50,000+ worldwide. Competence Call Center member of TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. The company serves clients in over 50 languages. Our Gdańsk location was founded in 2014 and since that time, we are offering workplaces for many different positions. You can learn more below.