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Praca.pl Praca Małopolskie Kraków Specjalista ds. Obsługi Klienta Kraków
Customer Service Representative with fluent German

Customer Service Representative with fluent German

Kelly Services Poland Sp. z o.o.
Kraków
praca stacjonarna
3065 dni temu

Kelly Services Poland Sp. z o.o. powstała w 2007 roku przejmując działającą od roku 1999 firmę Talents Polska. Jest częścią amerykańskiej globalnej firmy Kelly Services Inc., lidera w branży pozyskiwania pracowników. Kelly oferuje szeroki zakres usług, w tym  rekrutacje stałe i czasowe, executive search oraz outsourcing i doradztwo personalne. Obsługując Klientów z całego świata Kelly Services corocznie zapewnia zatrudnienie ponad 540,000 pracownikom na całym świecie. Dochód firmy w 2013 roku wyniósł $5,4 miliarda.

Jako jedna z największych agencji doradztwa personalnego na rynku, Kelly obsługuje klientów na całym świecie, włączając w to wiele znanych międzynarodowych firm i 99% z firm zaliczających się do grupy Fortune 500.

Kelly w Polsce oferuje przede wszystkim usługi search&selection i pracowników czasowych z możliwością stałego zatrudnienia oraz kontraktorów IT. Specjalizacje, w których posiadamy największe doświadczenie obejmują następujące działy: IT i inżynieria, finanse i księgowość, kadry i płace, sprzedaż i marketing, administracja biurowa jak również kadra dla sektora outsourcingu (BPO, SSC, Call/Contact Center).

Customer Service Representative with fluent German
Location: Kraków

Responsibilities:

  • Delivering a high level support service by providing timely communication and effective issue resolution
  • Resolving Customers requests and queries via phone, email with accordance to agreed internal procedures and service standards
  • Provide ongoing support to online advertisers for all of their queries
  • Billing and payment processing if needed
  • Identify, analyze, evaluate and prioritize Customers' problems and potential complaints
  • Provide product insights and feedback from Customers to engineering

Requirements:

  • Excellent knowledge of English - is a must
  • Excellent knowledge of German - is a must
  • Practical experience in order management / customer service would be an asset
  • Easiness in establishing contacts with people
  • Ability to deal with multiple tasks and work in a dynamic environment
  • Good working knowledge of MS Office tools
  • Outstanding communication, interpersonal and problem solving skills
  • Ability to work on own initiative as well as enjoying being part of a team

We offer:

  • Friendly working atmosphere within international organization
  • Opportunity for further professional development in the organization's structure
  • Competitive salary and bonus scheme based on individual performance
  • Attractive benefits package
  • Opportunity to take part in various internal trainings

When applying please enclose the below statement: “I hereby agree for processing my personal data contained in this questionnaire or other submitted documents in order to conduct and manage the recruitment process (processes) to work with agency (entry No. 593/3) Kelly Services Poland Sp. z o.o. with its seat in Warsaw at ul. Postępu 18B, including the provision of such data to potential employers.

I understand that any of my personal data is voluntary and declare that I was told (I was informed) about my right to control the processing of my personal data, including the right to obtain information about how to share data and the recipients of the data, my right to complete and update the date, rectification of personal data, right to request to remove my personal data and right to object to processing in the above order, and to transfer data to other entities.”



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