TRY ON
A NEW CAREER!
For our Customer Service Center in Warsaw we are looking for a Customer Service Agent
H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout their journey. It’s all about the customer!
Are you ready for the challenge and want to become part of our team at the heart of the Customer Service of H&M? THEN WE ARE LOOKING FOR YOU!
Work Description
This is a full time position, 40hr contract and you will be working in shifts that includes evenings and week-ends. Your prime responsibility will be offering the best Customer Service for H&M on telephone calls and e-mails.
You will be serving our customers regarding their shopping experience online and/or in our stores through incoming telephone and e-mail contacts. This will include enquiries regarding orders, deliveries and processing payments.
Also you have/are:
- A friendly and helpful approach to our customers and colleagues.
- Being open to feedback and to communicate with your team and managers in a clear and straightforward way.
- The ability to multitask and handle the pressure of a busy day.
- The drive and ambition to complete your tasks in a timely and effective manner.
- A willingness to learn and improve.
- Polish or Croatian or Hungarian or Czech or Slovak or Romanian or Bulgarian languages – native or skilled as native.
- English language – intermediate level in speaking and writing.
- Competitive salary based on benchmark tests in Warsaw.
- A lot of company benefits – Lunch card, Sports and leisure discount, H&M discount card, Group life insurance, Medical package.
- Supporting personal growth by providing various types of training sessions.
- Modernly equipped workspace with resting areas, daily fruits, etc., located in the center of Warsaw with an easy access to public transport.
- Work in a friendly environment where we promote diversity and equality.
Sounds interesting? Here’s your chance for a career with endless opportunities!