UK Group Risk Claims Specialist

Then this is the role for you!

The Group Risk Claims Specialist will be primarily responsible for managing our Group Income Protection managed claims services for some of our biggest clients. Everyday can be different in this role, from working with claimants, implementing, and suggesting ideas for improvement, learning about different medical conditions and working closely with insurers and their partners to benefit the client.

This is a hybrid role with the flexibility to work both virtually and from our Krakow office.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

As a Group Risk Claims Specialist some of your key responsibilities will involve:

• Ensure the smooth running of assigned Group Income Protection claims managed clients
• Act as the first point of contact for day-to-day enquiries from clients, claimants’ providers, and other sources
• Independently respond to queries from clients, claimants, and providers in a pro-active manner
• Resolve any identified discrepancies in provider documentation before sending to clients
• Ensure that any correspondence produced or issued by Aon is accurate and adheres to any published brand guidelines
• Maintain updated and accurate client records and ensure data in line with Aon systems and protocols
• Understand and comply with the financial & industry regulations and legislations
• Build good working relationships with Aon colleagues from all parts of the business
• Provide a proactive professional telephone handling service for both internal and external contacts, including clients, claimants, providers, and Aon colleagues

• Confident communicator with both colleagues and clients at all levels of organisation with English C1 level
• High level of accuracy and attention to detail
• Ability to work independently and proactively using own initiative
• Skilled at building positive relationships with an ability to manage numerous stakeholders.
• Excellent listening, organisation, and presentation skills
• Willingness to learn and share knowledge.
• Ability to adapt to change
• Proficient in Microsoft applications including excel
• Highly skilled in liaising with insurers and talking to clients and claimants
• Knowledge of Group Risk industry (nice to have)
• Experience of dealing with claims (nice to have)

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.