Transition Specialist

Requirements:

• Minimum 3 years of international experience in SSC/BPO organizations •
• Experience in process transition/project management •
• Fluent command of English •
• Good command of German will be an asset •
• Excellent interpersonal and communication skills •
• Strong planning and organizational skills •
• Persuasion and conflict resolution skills •
• Intercultural and problem-solving competence •
• Willingness to travel

Responsibilities:

Project Management:

• Plans the details of the migration activities with the overall Migration Lead as well as with the local transition team and center mobilization experts
• Assists operations and monitors the adequate staffing and qualification of the future functional team. Consults the retiring company in planning the adequate organizational interfaces and related requirements
• Plans task allocation to resources
• Reports migration status to the migration lead/program manager on a weekly basis, based on updated detailed plans
• Liaises with SSC management team to clarify interfaces to SSC-owned activities.

Transition Management:

• Supports the initial migration assessment studies for potential candidates and provides migration recommendation to the management for the processes in scope
• Creates and signs-off the migration milestone plans for each of the transition waves and ongoing monitoring. Adapts migration approach to changing conditions and requirements
• Leads the execution of the migration readiness plan, which documents when the country is set for the migration, as well as the knowledge transfer plan, which ensures that the new colleagues learn all the necessary process knowledge.

Change Management:

• Drives the gap analysis between as-is and to-be processes to its successful sign off
• Establishes strong working relationships with the local Business and Functional Management
• Provides operational interface for project internal communication and alignment (e.g. Service Management, IT, HR Recruiting, Training, Infrastructure)

We offer:

• Unique opportunity to participate in interesting international projects
• Key role in the company transformation and introduction of new processes
• Challenging and rewarding job within a dynamically growing and prospective multinational organization
• Attractive benefits and bonus package
• Opportunities for further professional development