Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
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Troubleshoot and resolve issues related to online advertising tools
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Provide guidance and consultative technical support to clients and Account Managers
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Provide product, troubleshooting & workflow guidance and training to new hires
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Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development
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Serve as a point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness
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Work on internal product initiatives like process automation, product improvement suggestion development
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Fluent written and spoken English and German or French
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2 years’ experience working in a client-facing technical service environment, preferably supporting web-based products
- Bachelor’s degree required: B Tech, BCA, BSc comp, BSc IT, or equivalent practical experience
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Ability to absorb complex technical concepts and communicate them to a non-technical audience
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Strong collaboration, leadership, organization and the ability to work well in teams
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Demonstrated creative problem-solving approach and strong analytical skills
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Strong communication skills
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Online advertising / Ad operations experience
- Working knowledge of HTML, JavaScript and SQL
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Data analytics skills, working knowledge of online marketing KPIs
- Prior knowledge of online advertising products/tools
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Experience working in online advertising operations, interacting with a publisher or advertiser-facing ad management platform
- Location: Dublin
- Opportunity to work for the most recognized brands in the world
- Attractive salary
- Online and classroom trainings (CIMA training /certificate for qualified employees)
- Notable discount for the language courses (incl. you and your family members)
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Accelerate runners club and the participation in various employee initiatives