Technical Support Specialist - Workplace environment

Recruitment process for this position and onboarding trainings are conducted online.

 

What do you need to start?

• You have proven experience in supporting Citrix end-user environment
• You have proven experience in supporting a Windows end-user environment, including application delivery both on Virtual Desktop (VDI) as well as physical machines
• You have sufficient knowledge of the common office applications to be able to deliver application support to end-users
• You keep on spotting opportunities for simplification and automation
• You have a customer-oriented attitude with good communication skills both written and verbally
• You are a team player. You strongly believe that being part of a team is a strength
• You are fluent in English

It's not essential, but we appreciate if you also have:

• Awareness of IT Security Principals and overall understanding of IT Service Management
• Experience with Win10 (OS / upgrade / ...) and SCCM including baseline management and custom reporting

What duties will help you grow?

• Incident, request and problem management (2nd and 3rd line support)
• Provide application support for our internal client base
• Deploy applications, debug and solve related problems on Citrix, physical and virtual workstations
• Maintenance and monitor the infrastructure components
• Apply standard operating procedures and actively contribute to continuously improve operational processes

What have we prepared for you?

Space where you can develop yourself:

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• You will have a possibility to join various technical communities.
• Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere:

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

• Private medical care which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services.
Do you want to get to know us better? Watch a video: https://www.youtube.com/watch?v=L49dIpnS3lE
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).