Technical Support Analyst with German
Nr ref.: JO-1512-323000_2333
Do you speak German? YES!
Technical Support Analyst with German
What to do?
Provides technical support to customers, answering complex questions on function and usage of office applications, equipments and networks.
Your will:
- Provide hardware/software/network problem diagnosis/resolution for customer’s end users.
- Route problems to internal I.M. support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
- Administrate and provide User Access and Exit controls.
- Use the Call Tracking System to documents and manage problems and work requests and their respective resolutions and circumvention's.
Your strenght:
- Education – any formal background will be considered.
- Analytical and systematic problem solving skills required.
- Knowledge of the languages: German – fluent, English – very good.
- Help desk, customer service and support experience will be and asset - on the job and commercial training designed to enhance skills and support capabilities will be provided during the onboarding process.
Plus:
- Group life insurance in Generali
- Private health insurance in LuxMed
- Multisport Card
- And others!
Job location: Kraków
Job type: permanent, full time
Do you think you are an ideal candidate for this position? – YES!
Click “Apply” button and send us your CV!
We kindly inform you we will contact only chosen candidates.