Can you see yourself working for one of the most admired, top performing and fastest growing companies in the world? You are fluent in German and are looking for a new opportunity to put your excellent communication and people management skills to good use? If yes, Cognizant is looking for dynamic and fast-learning talents such as yourself.
- Provide overall team supervision and ensure consistent quality of service delivered
- Provide excellent team leadership and ensure that the team is trained and confident with the domain
- Prepare and implement action plans to drive process improvements
- Deliver high quality of extraction consistently and ensure process compliance
- Develop domain expertise and work like an SME. Challenge what seems not right!
- Perform high quality RCAs to identify the root causes of repeating/high severity issues
- Language Skills: English + German languages on the C1 level minimum
- Preferable- technical support experience in online industry (2 to 3 years) preferably with processes related to data curation / extraction
- Proven leadership skills
- Ability to coach and mentor team members, support new joiners
- Provide regular updates and reports with regards to process specifics
- Good knowledge of websites, and how to navigate to obtain desired information
- Excellent Communication Skills (both written & oral)
- Decision making skills
- Strong Logical/ Analytical skills (cognitive ability)
- Focus on accuracy/eye for details
- Excellent time management skills, most workload involves fluctuation
- Extremely proactive and organized with a track record of success in a team environment
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- New office facilities in a convenient location in Cracow
- Training & development opportunities
- Competitive salary with cafeteria benefits and bonuses
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.