Ogłoszenie numer: 239010, from 2012-10-17
Webanywhere sp. z o.o.
Who are Webanywhere?
We are one of the UK's leading online learning companies and one of the fastest growing IT companies in Yorkshire. We are ambitious about entering new markets with new products in new territories, and with a background in education, we now have business, local government and not-for-profit clients throughout the UK and overseas.
We pride ourselves on being a friendly, family-run business, and aim to be the best company to work for in the local area. Our tagline - 'Stretch Beyond' - sums up how we work and what we offer our customers. We innovate, we exceed customer expectations and we have fun doing things differently.
Support Technician
Location: Katowice
Reference No.: ST3/PP/2012
Job description
The main duties are to offer first line support for Webanywhere's products: School Jotter, Jotter 2, Learnanywhere, SIMS integration, Student Jotter and basic Moodle support. Occasionally you will come across other products such as Payschool, Parent Messenger, Spellanywhere,Mathsanywhere, Frenchanywhere.
You will be working as part of a team on the support help desk and assisting customers with requests for technical support via email, telephone and the live chat service. Providing a high level of efficiency, speed and good service to maximise customer satisfaction and promote future sales. You will be in charge of the support inbox and it will be your responsibility to ensure that the emails are correctly logged and actioned as required.
You will have daily and monthly targets as well as monthly learning objectives which will be reviewed at the end of the month and your performance will be measured against this.
Requirements
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Ensuring telephone calls are answered promptly and issues are properly logged
- Following up support tasks logged by other colleagues promptly
- Responding to support queries received by phone, email/live chat in a timely fashion
- Liaising with third parties on behalf of customers
- Acting as a first point of contact for minor complaints
- Logging tasks on the Webanywhere CRM
- Clearing tasks and logging time
- Communicate well across departments and with management
- Working to keep within the SLA and promote customer testimonials
- Have an understanding of the business as a whole and the process of delivering our products
Requirements:
- Experience of working in a similar environment
- Goodcustomer service skills
- Excellent communication and telephone skills
- Excellent written and spoken English
- Good organisational skills
- Good problem solving abilities
- Experience of working on the telephone
- Willing to learn and pick up new skills quickly
- Teamworker
- Works well in a fast paced environment
Desirables:
- Knowledge of HTML, CSS and DNS
- Experienceof working with a CRM system
- Experienceof working in web design/development
Other duties:
In addition to the responsibilities described in the job description, your duties may from time to time be reasonably modified as necessary to meet the needs of the employers business.
We offer
SALARY RANGE:
- 2.500- 3.500 PLN gross depending on the level of experience,
- After the trial period attractive bonus system;