Specjalista ds. obsługi klienta z językiem niemieckim
Nr ref.: JO-1311-275789THy2_120
The Job
- Respond to and record consumer enquiries /questions raised through free phone lines for customers.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To troubleshoot through the use of open questions, support documents and system training.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To be able to offer recommendations to common problems or frequently asked questions.
- To provide a high level of customer service to clients at all times.
- To have a sound knowledge of all products and services, understanding their use and functionality.
- Maintain accurate data input of consumer enquiries, questions & feedback on the customer services database.
- To work effectively as part of a team, developing effective and supportive relationships with colleagues.
Requirements:
- Native or fluent GERMAN speakers
- Good English
- Good Knowledge of PC (hardware, software, internet)
- Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger
- Excellent communication skills
- Strong team spirit
- Passionate about customer services
The Company Offers:
- Multicultural Working environment
- Competitive salary
- Casual dress code
- Career Development Opportunities