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Praca.pl Praca Małopolskie Kraków Specjalista ds. E-commerce Kraków
Social Media & Advanced Support Expert

Social Media & Advanced Support Expert

Serco Global Services
Kraków
praca stacjonarna
3553 dni temu


Exciting, challenging, rewarding …
… three words that sum up the working day at Serco

 

 


Step into the adventure and join Our German, French, Spanish or Italian easyJet Team as:





Social Media & Advanced Support Expert

Place of work: Kraków

Nr Ref.: ST/P/012015
Main responsibilities:
  • Provide support to clients in travel industry sector (via telephone, e-mail, chat)
  • Handle all enquiries from easyJet Customers via Facebook and Twitter
  • Respond to queries sent directly by Client
  • Notify customers of any changes in their journey
  • Cooperation with customers with special needs during travel
  • Work with colleagues to ensure Clients expectations are met
Candidate profile:
  • Excellent written and oral skills in German or French or Spanish or Italian
  • Good command of the English language
  • Excellent customer care and proactive attitude
  • Confident, flexible and results oriented approach
  • Be positive, enthusiastic and proactive outlook
  • Willingness to work on shifts
Benefits:
  • Competitive salary (plus extra bonuses)
  • Attractive benefits package
  • Full-paid appropriate training
  • Private medical care for you and for your family (including dental care after upgrading package)
  • Employee Referral Award Program
  • Great development opportunities in an international, fast – paced company
  • A multicultural, great working environment
  • Fast recruitment process taking 2-3 weeks, with a ‘remote’ application systems
Please, include the reference number and the following clause: I hereby give consent for my personal data included in my offer to be processed by Serco European Services Sp. z o.o. for the purposes of recruitment process, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments.
 

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