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ServiceNow Consultant

Capgemini Polska Sp. z o.o.
Kraków
praca stacjonarna
3470 dni temu

 

Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.

 


ServiceNow Consultant

Place of work: Kraków

Ref. no Praca/SNowC/KRK

About us

 

Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.

 

Position purpose

 

This ServiceNow Consultant role is to assist in implementation of Service Management and Service Integration and Management solutions to support our existing and prospective clients.

In collaboration with Service Integration and Management consultants, will assist clients in the implementation of IT Service Management practices based on Capgemini and industry standards.

The role requires thorough ServiceNow tool knowledge and understanding of implications and accountabilities in wider context within the customer organization.

 

Essential functions
  • Create technical best practices to enable delivery, efficiency and quality of services
  • Assist with technical challenges across a portfolio of projects
  • Configuration and customization of ServiceNow
  • Development of required client specific reporting
  • Development of required integration components
  • Prepare technology related client facing and internal deliverables
Communication skills
  • Communicate with co-workers, peers, and management through written and verbal communication
  • Communicate with customers, internal departments, and other outside parties in a professional manner
  • Possess and present customer service attitude
Qualifications
  • Demonstrable (at least 6 months) experience with ServiceNow platform navigation, administration, configuration, and scripting
  • ServiceNow System Administration (or higher) certifications desired
  • Previous experience in administration and configuration of other ITSM Tools is a plus (Remedy, BMC Magic, etc.)
  • Background in either software development or IT Service management
  • ITIL® Certified – Intermediate or higher level
  • Understanding of Agile based approach to software development (SCRUM experience is a plus)
  • Java Scripting knowledge (Service Now Scripting certificate is a plus)
  • Ability to work remotely and largely unsupervised, and to deliver to written requirements
  • Ability to work with a remote team, requiring ability to communicate well via phone and email (writing skills)
  • Understanding of relational database concepts
  • Strong attention to detail
  • Excellent command of English language
  • Readiness for business travel (up to 50% travelling abroad)
What do we offer?
  • You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
  • You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
  • You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
  • You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  • You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws2002, No. 101, item. 926 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India’s entity. Data processing might include voice recording. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it”

Please include following statement in your application:

"I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application and voice recordings for existing and future recruitment processes (in accordance with the Personal Data Protection August 1997, Journal of Laws 2002, No. 101, item. 926 with further amendments).I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India’s entity, which may also include Capgemini’s clients within and outside of EEA."

We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a– 183e.

Employment Agencies Register – 9595
 

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