Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
- Providing remote Global Support (L1,5) to end users (Hungarian and English language)
- Analyzing problem & putting correct resolution in place
- Troubleshooting and relating resolution procedures to non-technical end-users
- Opening, closing & monitoring incidents in the system during the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Contact with the end user via phone, e-mail & chat
- Providing input toward knowledge base maintenance
- Good command of Hungarian language (B2-C1)
- English needs to be on communicative level
- Any other language would be a huge asset - especially German!
- Strong organizational skills with ability to prioritize effectively
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered a distinctive asset
- Ability to work on shifts (6:00 a.m. - 7:00 p.m.) Mon-Fri
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids' Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees' kids access to educational modules
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
- Providing remote Global Support (L1,5) to end users (Hungarian and English language)
- Analyzing problem & putting correct resolution in place
- Troubleshooting and relating resolution procedures to non-technical end-users
- Opening, closing & monitoring incidents in the system during the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Contact with the end user via phone, e-mail & chat
- Providing input toward knowledge base maintenance
- Good command of Hungarian language (B2-C1)
- English needs to be on communicative level
- Any other language would be a huge asset - especially German!
- Strong organizational skills with ability to prioritize effectively
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered a distinctive asset
- Ability to work on shifts (6:00 a.m. - 7:00 p.m.) Mon-Fri
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids' Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees' kids access to educational modules
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic
Poznaj
Hemmersbach
We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.