Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Service Desk Sepcialist with German
Wroclaw
Your Tasks
- Providing remote L1,5 Global Support to end users (German language)
- Analyzing problem & putting correct resolution in place
- Troubleshooting and relating resolution procedures to non-technical end- users
- Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Handling contact with the end user via phone, e-mail & chat
- Providing input toward Knowledge base maintenance
Our Requirements
- Good command of German language (B2-C1)
- English needs to be on communicative level
- Strong organizational skills with ability to prioritize effectively
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
- Able to work on shifts (6 a.m. - 7 p.m.) Mon-Fri
Your Benefits
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Hybrid work possibility
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
Your Tasks
- Providing remote L1,5 Global Support to end users (German language)
- Analyzing problem & putting correct resolution in place
- Troubleshooting and relating resolution procedures to non-technical end- users
- Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Handling contact with the end user via phone, e-mail & chat
- Providing input toward Knowledge base maintenance
Our Requirements
- Good command of German language (B2-C1)
- English needs to be on communicative level
- Strong organizational skills with ability to prioritize effectively
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
- Able to work on shifts (6 a.m. - 7 p.m.) Mon-Fri
YOUR BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities