IT CONNECT to firma stworzona dla ludzi młodych, dynamicznych, realizujących się w codziennej pracy. Na bieżąco dysponujemy najciekawszymi propozycjami pracy w dziedzinie IT i technik, a nasi pracownicy pracują z najlepszymi i najbardziej znanymi firmami w Polsce. Poszukujemy zarówno doświadczonych specjalistów i menadżerów, jak również studentów ostatnich lat i świeżych absolwentów IT. Najważniejsza dla nas jest Twoja pasja i chęć samorealizacji. U nas będziesz realizować swoje marzenia!!
Second Level Support - PC specialist
Location: London
Job description:
- Provide level 2 support for internal customers in UK and other sites in Europe
- Provide assistance when required for other professional teams
As part of the ongoing tasks, the IT PC Support employee is responsible for:
- Carry out fault diagnosis/fix on PC systems and peripherals
- Carry out upgrading of PC hardware and peripherals
- Carry out changes to PC or peripherals Hardware/Software
- Carry out installations of hardware add-ons to PC systems and peripherals
- Carry out software configuration on operating systems and applications
- Ensuring compliance with organisation policies, procedures and work instructions
- Carry out support for Networks and Data Centre as directed by professional teams
- Learn how to carry out fault diagnosis/fix of the data and voice network, cabling infrastructure and telephony systems, for which assistance will be given
Qualifications:
- Proven record of 4 years of Second level support for a medium/large size company
- Proficiency in supporting various Microsoft operating systems (Windows 7, Windows XP, Windows 2008)
- Proficiency in supporting Microsoft Office Suite
- Strong hardware knowledge of PCs, laptops, and peripherals
- Experience in troubleshooting LAN related issues
- Able to work overtime
- Able to travel
- Excellent interpersonal and communication skills
- Able to analyse and interpret information
- Able to exercise good judgement and sound reasoning
- Self-motivated and energetic
- Able to work accurately under pressure
- Able to work independently
LANGUAGE(S):
- Fluent written and spoken English
- French, German an advantage
Nice to have:
- Experience in working in a multi cultural environment
- MCSE, MCP, CCNA certifications
- Experience in using one of the following applications: Clarity, Remedy, Vantive or similar
- Experience in servers installations and backup
- Experience in Linux/UNIX support
