Sales and Development Manager (BPO)

Requirements:

 Job Specifications:

• Bachelor’s degree or equivalent combination of education and experience
• Experience in BPO and Service Operations
• Minimum 3 years of sales leadership (experience in managing teams of at least 40 people) and order management experience required
• Familiarity with distribution operations, sales operations, marketing, business analysis and financial profit and loss experience strongly desired

 
 Additional Specific Duties & Responsibilities: 

• Advanced knowledge of MS Office including Word, Excel, Powerpoint, and Access required
• Solid customer issue resolution ability and strong quantitative analysis skills are desired
• Must have an aptitude for multi-discipline management in a fast-paced, ever changing, high stress environment
• Must be a self-starter and able to proactively address issues and challenges with little or no  direction
• Must have proven abilities to lead, coach, develop and discipline a large group of employees
• Must be able to present and propose ideas, best practices and business methodologies to external and internal client base
• Must have excellent communication skills both verbal and written
• Must be able to travel with little notice

Responsibilities:

Essential Duties & Responsibilities:

• Create, manage and update project plans using prescribed project management tools. Project management communication plans and execution to clients and Revana executives. Responsible for working with all internal departmental personnel in coordination with program goals and objectives. Through observing, coaching and managing the sales teams the Senior Sales manager is responsible for guaranteeing positive work quality
• Organize, participate in and lead program related conference calls, meetings and email conversations, Develop long-term client satisfaction. Responsible for working with client and program personnel control monthly expenditures and conform to contract terms and conditions, budget and program requisition requirements
• Manage the teams to achieve maximum phone coverage for the partner and their customers. Senior Sales manager will do this by insuring the teams are managing to their required work schedules and managing to the service level of abandon calls set forth by the partner. The Senior Manager, Program Sales must insure proper and continuous coaching of the sales reps
• Responsible for setting, measuring, and implementing monthly and quarterly goals for all program personnel – especially sales or lead generation quotas and attainment of client revenue objectives. Work with Program manager, superior, and partner to establish metrics for inbound and outbound sales teams. Responsible for meeting all sales metrics established

We offer: