Core Responsibilities:
- Achieve specific sales targets and maximizing sale opportunities on each and every call.
- Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs.
- Maintain broad knowledge of products, pricing, promotions, and procedures.
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’).
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and sales performance.
- Answer billing questions by talking through components of customer accounts.
Candidate Profile:
- High school diploma with three to six months of sales experience preferred.
- Courteous with strong customer service orientation.
- Strong communication and negotiation skills required.
- Ability to effectively communicate, both written and verbally.
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
- Basic computer navigation skills and PC Knowledge.
- Tolerance for repetitive work in a fast paced environment.
- Ability to work as a team member, as well as independently.
- Dependable with proficient attention to detail.
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
- Able to rotate shifts, as needed.
- Based on location and/or program, additional experience/skills may be required.
W offer:
- Attractive salary.
- Attractive bonuses according to the performance.
- Daily use of foreign languages, especially English.
- Opportunity to develop a career within a multinational environment.
- Team-building events.
- Fully paid training to prepare you for direct contact with customers.
- Team leader support at every stage of cooperation.
- Coaching, mentoring to improve your qualifications.
Poznaj
Concentrix
We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more. Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.