Quality Analyst with English
Location: Kraków
Function - Operations
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of a Quality Analyst with English!
If you are willing to take up a new challenge and find yourself easily in the back office support for the customer - seems we have just a perfect job offer!
Responsibilities:
- Take vital steps to ensure quality metrics are met by assessing accurate samples and supervise process improvement initiatives
- Investigate issues of inaccurate decisions to understand the root cause(s) and implement corrective steps to boost the quality
- Track team reporting, present audit findings, provide feedback and coaching to agents to improve quality,
- Provide insights and innovative ideas to improve quality and collaborate with training team to help develop agent quality improvement plans
- Define / update quality frameworks to match the workflows
- Provide instant feedback for correction and keep an eye on potential quality issues
Qualifications:
Minimum qualifications:
- Advanced level of English, min B2.
- Solid understanding of quality metrics
- Previous experience in Quality Management
- Experience working as an Agent in content moderation
- High School Degree
Offer:
- Attractive salary
- Stable job offer – employment contract.
- Various trainings (initiating, soft skills).
- Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).