Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Procurement Service Desk Senior Specialist
Place of work: Kraków
Ref. no Praca.pl/ProcServDes/SenSpec/Eng/KRK
Job description
- Receives and reviews procurement system service requests (resolution of vendor and customer queries, Master Data requests, Catalog management)
- Escalation point for complex queries
- Files documents according to procedures for audit purposes.
- Continually strives to identify opportunities to simplify, standardize and improve processes.
- Proactively shares knowledge and best practices.
- Continually seeks out ways to improve Client satisfaction.
Candidate’s profile
- Very good customer service skills and Client-focus attitude.
- Strong communication and interpersonal skills
- Good analytical and problem solving skills, attention to detail
- Ability to work under pressure
- Well organized and able to prioritize tasks
Requirements
- University or college degree
- Minimum 2 years of relevant experience, out of which some in Procurement or AP
- Fluent oral and written skills in English
- Good computer literacy, easily learns new applications
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
