Location: Bucharest, Romania
Work from the office*
Shifts: 8.00 AM – 5.00 PM / 1.00 PM – 10.00 PM (rotational)
What we do:
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
- Interact with users via email, phone, and chat,
- Represent as the point of contact with important and strategic users,
- Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs,
- Meet and exceed personal targets in a fun and challenging team environment,
- Escalate complex user issues to internal teams and provide context to the reason for the escalation,
- Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume),
- Work to resolve user issues within the first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity,
- Identify opportunities to improve the user experience with better tooling or product fixes
Skills and experience
- Fluent Italian (C1) & English (at least B2),
- Willingness to work from the office in Bucharest,
- Willingness to work in a shift-based work schedule (8am-5pm or 1pm-10pm),
- Experience handling customers within a call center environment and maintaining the highest levels of customer satisfaction,
- Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment,
- Ability to adjust communication style depending on the level of technical ability of the audience,
- Understands the level of service expected for Priority accounts,
- Able to adapt quickly to changes in workflows,
- Highly empathetic and thoughtful, with the ability to understand customers’ business challenges and tailor a solution adapted to their needs,
- Demonstrated ability to solve complex support problems, often in the absence of defined workflows
We offer
- Opportunity to be part of a global organization focused on development,
- Open-minded and multinational environment,
- Professional development and clear career path,
- Extensive benefits package: meal vouchers, 7card digital, private medical healthcare, gift vouchers for Christmas and Easter, 13th salary
- Relocation bonus
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.