Platnt Maintenance Process Expert (SME) is involved in all design decision-making processes, related to his/her expertise, to build the foundation of the future Enterprise Resource Planning (ERP) solution. Identified by the REIWA BL & Archetype Leader or the REIWA Function Leader, he/she collaborates closely with the REIWA Process Leader and participates to the process scoping, the fit-gap analysis and the process design workshops. Bringing a deep expertise on specific business process or function, the engagement of the SME is crucial during the definition and design of the Minimal Viable Product (MVP=Global template). In the REIWA Program, he/she reports dotted line into the REIWA BL & Archetype Leader and continues to report directly into his/her function.
- As expert in his/her area, the main responsibilities of the PM Process SME are:
- Participate in design workshops if required by the BL & Archetype Leader, Process Leader or Function Leader
- Analyze process and make clear recommendation to the Process Leader
- Provide process expertise and guidance to support Key Design Decision (KDD) discussions led by the Process Leader
- Support decision-making during development of MVP
- Identify areas where technical solutions would improve respective process
- Review final process defined and ensure technical solutions are correct and met designed process
- Build a network of other experts across the different Business Lines
- Reach out to other SMEs to discuss and understand specific topics if required
- Support the harmonization of the process by enforcing the adherence to committed guiding principles of the program, especially around fit to standard approach
- Enforce the adherence to committed guiding principles of the program, especially around fit to standard approach
- Embed Hitachi Energy best practices where relevant in the design and standards of the new ERP Global template
- Bachelor/Master’s Degree in Engineering, Business or related discipline, or equivalent work experience
- Global view and thorough experience of a specific Hitachi Energy Business Process (Quote-to-Cash, Source-to-Pay, Project Opportunity-to-Close, Record-to-Report, Issue-to-Resolution, Plan-to-Deliver)
- >5 years of experience in the area of expertise
- Demonstrable credentials as a leading Subject Matter Expert
- Experienced representing the interests and requirements of the business in an IT implementation project
- Leadership and mentorship abilities to introduce and discuss technical solution with stakeholders
- Leadership capability to establish a network of experts and animate a community
- Cross-functional understanding of Hitachi Energy business best practices and strategic direction in the context of the business process
- Fluent in English language and good interpersonal and communication skills