IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Role and Responsibilities
If you have some knowledge about payroll processes, if you want to work closely with the customer and have a can-do, positive attitude, you will be perfect for the role of a Payroll Process Lead, and as one, you will be supporting the payroll operations team with process knowledge trainings. You will be the first point of contact for payroll processes related projects to assess the impact on projects on payroll operations, monitor project implementation and support payroll operations team each time there is a change in the process. You will work closely with Payroll Leadership to ensure all payroll activities are completed timely and accurately, support with payroll error reporting, cash forecast and payroll payments monitoring.
Scope of responsibilities:
Payroll Operations:
- Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures and customer requirements
- Support the payroll operations team to ensure all payroll data is processed in accordance with legal, IBM and the customer requirements related to personal data protection
- Act as the first point of contact for the payroll operations team for payroll related projects
- Work closely with Payroll Team Leads and Management to provide payroll knowledge support and trainings for the payroll operations team and support the team with escalations
- Monitor execution of compliance activities, payroll forecasting, payroll payments, payroll errors, payroll tickets and accounting tickets handling and other ad hoc payroll related processes or projects that may be assigned to you
- Communicate any risks to payroll process or deadlines in accordance with escalation paths
- Interact with employees, client, payroll stakeholders or third party providers to support payroll operations team and ensure the correct and timely pay in the region
- Report the status of payroll cycle in a timely and accurate manner
- Support year end processes or any other country specific processes not related to monthly payroll cycle
- Initiate and actively support any continuous improvement activities or other process and/or tools improvements using the existing change management channels
- Request DTP updates if required
Payroll Customer Service:
- Deliver the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties
- Actively take part in any activities focused on continuous improvement of customer service
- Execute all activities in compliance with existing procedures
- Ensure helpdesk scenarios are up to date
General:
- Coordinate the execution of payroll cycle or year end projects for the assigned region
- Act as Ops Lead for the assigned projects related to assigned countries/ region or minor/medium changes in the process
- Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation
- Act as back-up for team members and/or additional functions as assigned by supervisor
- Act as a trainer for assigned trainer-delivered, workshadow or recurring courses
Introduction
Are you wondering what makes IBM BTO unique? Employee development matters to us. Do you want to improve your language skills? We will invest in you! Do you have ideas for improvement? We want to hear them! Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions. If the idea of an open and inclusive career excites you, read on! It’s time to define your career.
Required Technical and Professional Expertise
- Previous experience in payroll (2-3 years on independent position processing payrolls for multiple countries within EMEA region)
- Curiosity and need to understand both the details and the context
- Quick learner with a desire for continuous improvement
- Sense of ownership of assigned tasks
- Fluent command of English that enables clear and concise communication
- Excellent organization and management of own work
- Ability to coordinate the execution of payroll cycle
- Accuracy and attention to details
- Ability to cope with different situations, different requirements, uncertainty and pressure of time
- Attitude to view problems as issues to be solved rather than obstacles
- Good knowledge and practice in using MS Office
Preferred Technical and Professional Experience
- SAP experience will be an asset
- Good command of another foreign language will be an asset
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.