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Praca.pl Praca Małopolskie Kraków Specjalista ds. Obsługi Klienta Kraków
OTC Customer Service Specialist with German

OTC Customer Service Specialist with German

Genpact PL
Kraków
praca stacjonarna
1927 dni temu
OTC Customer Service Specialist with German
Location: Kraków

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

 

Inviting applications for the role of OTC Customer Service with German


Responsibilities


  • Work in handling phone calls, administering in databases, book keeping and in other customer service activities
  • Communication with the customers (via email, letters, phone calls – inbound/outbound calls)
  • Issuing, checking and sending dunning letters
  • Tracking and reporting collection performance, correct usage of the collection tool
  • Correctly identify and register disputes
  • Research and validate disputes
  • Creating and updating the operating procedures, work in the SAP system
  • Participation in knowledge transfer for the clients

Qualifications


  • Very good knowledge of German min. C1
  • Communicative level of English
  • Familiarity with SAP
  • Good MS Office (especially MS Excel) knowledge
  • Previous experience in Customer Care, Collections, AR
  • Analytical thinking and ability to learn fast

We offer


  • Attractive salary
  • Stable job offer – employment contract
  • Work in the multicultural environment
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Lux med, Multisport, additional vacation days, biking policy, lunch pass)
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about- us/privacy-notice-for-employment-candidates.
 

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