Inter-Recruitment.pl to dynamiczna agencja doradztwa personalnego specjalizująca się w rekrutacji pracowników znających języki obce. Swoje usługi kierujemy przede wszystkim do firm z branży contact center/business process outsourcing (BPO), a także shared services center (SSC).
On behalf of our Client - Customer Care Operations Shared Service Center in Warsaw we are looking for:
The Warsaw Customer Care SSC specializes in Back Office activities, delivering order management support to customers, as well as additional functions like the Pricing Center of Excellence as well as Clinical Research Institute Reporting & Analytics being located within the team.
As a Customer Care / Order-To-Cash Representative responsible for the Spanish or German or Italian or Frenchmarket, you will provide day-to-day support in the Order-To-Cash as well as Supply Chain Back Office processes through analytical and operational support. This role doesn't involve direct contact with the customers.
- Order entry and processing (SAP),
- Inventory control and cycle count resolution,
- Processing product returns,
- Resolving price discrepancies
- Issuing credit notes,
- Returns management,
- Communication with Front Office and sales teams in the country you are serving,
- Reporting tasks.
- Relevant master or bachelor degree,
- Min. 2 years of work experience customer service, ideally in a multicultural environment ( BPO/SSC – Back Office or Front Office)
- Good English and very good Spanish, German, Italian or French language skills,
- Computer literacy and very good typing skills,
- Good communication skills and proactive personality,
- Team player & flexible, but able to work independently,
- Understand KPI and performance settings,
- Solution minded & customer focused.
- Warsaw / office based role (Mon-Fr),
- Opportunity to grow in your career,
- Professional trainings, e.g. Lean Sigma Problem Solving Training,
- Competitive salary and benefits package,
- Medical care as well as life and health insurance,
- Performance annual bonus and merit increase,
- Benefit Systems.