Hemmersbach provides IT services globally. With more than 3,400 permanent employees in 38 subsidiaries we offer our services in over 190 countries worldwide.
For our End User Support Teamwe are seeking the following:
Onsite Support Engineer
Kraków
Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of a small, dedicated support team, you will work directly onsite to provide dedicated and highly - focused support services for deskside and print.
This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.
Your tasks:
- Providing 2nd line support for an international customer
- Troubleshooting and configuring applications, finding a solution for occurring problems
- Analysing and solving IT issues related to Microsoft Windows Environment
- Escalation of major problems to 3rd line support
- Maintaining positive relations with our end-users of our end-customer
Our requirements:
- Very good knowledge of Polish and English languages
- Previous experience in the delivery of IT support services, ideally as an IT Technical Engineer
- Good knowledge about PC/Laptops configuration (software and hardware) and confidence in addressing break/fix issues – Typically supporting PCs, Printers and MFP
- Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange - Troubleshooting and configuration of Windows, Mac, Network and Office applications
- Knowledge of Domain and TCP/IP, DNS, DHCP, VPN, RDP
- Problem solving orientation and good communication skills
- A friendly, engaging and professional demeanor as a primary “face” of Hemmersbach.
Your benefits:
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: direct and informal communication even at management level
- Career Opportunities: great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: multisport card, private health care as well as life insurance for you, your partner and family members