Office 365 Support Lead – App Validation

• professional development opportunities in a multi-cultural environment – Lionbridge has offices in 28 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles
• ability to cope with the latest technologies
• full-time job contract
• flexible working hours
• employee benefits package
• work in small multicultural teams
• an idea driven atmosphere where everyone can suggest improvements to the project
• friendly work environment

Technical Skills & Expectations:

• Knowledge and practical experience of Microsoft Office Clients and Office 365 is required including Excel, Word, Project, Outlook, Exchange, Access, and PowerPoint.
• Knowledge and practical experience using SharePoint online
• Experience in SharePoint administration a distinct advantage including:
• SharePoint online PWA & advanced Project configuration
• SharePoint Administration, user management etc.
• SharePoint Site Collection administration
• SharePoint search/term store management
• SharePoint workflow creation/configuration
• SharePoint designer (client)
• Experience of setting up and testing on virtual machines.
• Troubleshoot tools, environment and app functional issues on multiple environments.
• Possess the ability to work both independently and as part of a team.
• Ability to review, cross check, QA/sign off on the work of other validators.
• Strong analytical problem solving skills & troubleshooting hardware and software applications.
• Excellent standard of verbal / written English in addition to fluency in the target validation language.
• Have the ability to prioritise analyse productivity, manage SLA’s and meet deadlines.
• Knowledge and experience of Industry standard bug logging tools is required.
• Working knowledge of other languages an advantage.
• Minimum 2 years working of working in a software testing environment.
• A good understanding of software development processes with demonstrated proficiency in executing test cases, issue logging and tracking through to resolution and close.
• Attention to detail: be methodical and organised with the ability to multi task effectively and adapt to a fast paced work environment.
• Experience of working within technical testing teams with good collaborative skills.
• Excellent troubleshooting skills and experience in configuring complex software applications.
• Admin skills within SharePoint (SharePoint Central administration, User Management, Configuring SharePoint pages,
• Enable / Disable Web parts, creating and managing Workflows etc.)
• Web development experiences a distinct advantage.

Responsibilities:

• Installation, configuration and administration of Test Environments using Microsoft Technologies.
• Installation and configuration of apps for Office and SharePoint Online.
• Configuration of Office applications such as Excel, Word, Project, Outlook and SharePoint online will be required to test customer applications.
• Review and comprehend third party customer applications and make recommendations on each application against specific criteria.
• Meet customer SLA’s regarding productivity for apps validated per day while maintaining low error and escalation counts as per agreed metrics.
• Serve as an escalation point for Tier 1 validation team answering escalation queries and helping troubleshoot environment issues etc.
• Expected to lead by example with regard to app validation throughput and productivity
• Expected to be an area expert for complex SharePoint apps
• Responsibility for team throughput and validation quality for the onsite Tier 1 validation team
• Participate in Test project reviews for projects and communicate findings to customer teams both internally & externally based on each scenario validated.
• Effective interpersonal and communication skills both verbal and written to document results and rejection reports for developers.