O2C Team Leader English Speaker

We are looking for a strong candidate who can take the role of Team Leader in Delivery Team concerning O2C scope and the responsibility of managing the team on a daily basis including operations and leadership. This person will provide the Client with high quality service, ensure that all KPI and Quality targets are satisfied.

• Leading the delivery team of 9 people


• Managing collections results with major focus on aged debt reduction


• Supporting function to Delivery Manager


• Contacting with Client\'s Organisation, establishing and developing relationships with Client\'s representatives and other parties. 


• Providing high quality reporting, and responding to ad-hoc requirements


• Dispute management and taking ownership of escalations


• Managing the team workload and KPI performance results effectively in order to adjust team goals to monthly changes in portfolio, 


• Driving and proposing O2C process improvements within assigned scope and portfolio to assure productivity gains increase is in line with contract requirement for the assigned portfolio, 


• Encourage cooperation, teamwork and knowledge sharing. Provide team members with coaching and assure process team training requirements are satisfied,


• Support Client\'s O2C account scope and portfolio development,


• Work in late shifts (from 12:30 pm).

• Advanced English is required. 


• Experience in O2C area including Collections


• Excellent Customer Service & communication skills


• Ability to build long-term relationships with the Client,


• Excellent presentation skills


• Multitasking, ability to organize own and team work in compliance with the operational procedures, KPI/Client’s Reporting requirements, ad hock priority tasks


• Advanced Excel knowledge and computing skills 


• Documented track of improvements implementations (technical, process and team work organization) 


• Ability to bring an answer quickly and efficiently


• Ability to organize information and build action plans to meet Client quality requirements 


• Ability to balance Client situation and requirements with company profitability and people management


• Ability to work during Polish holidays when required and late shifts (8 morning shifts max)


• Very good understanding of GPM

• “Can Do” and solution solving attitude


• Improvement approach and high proactive 


• Team player


• Excellent analytical skills and attention to details balanced with quick summary and solutions


• Excellent communication skills. Ability to adjust to different audience groups both internal and Client (employees, lower level managers, senior level managers)


• Ability to deliver various reports within deadlines and on short notices


• High self motivation to achieve target levels


• Ability to organize own and team work schedules adjusting to team performance and Client’s queries

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
  


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)