Maps Reporting Team Leader

Type employment: full-time employment, 24/7 shift work

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.

In Poland, our offices are located in Gdańsk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

• Managing and overseeing the activity of the team of 15 - 20 Maps Reporting Specialists.
• Being responsible for their group day-to-day operation, managing time and effort as per SLAs.
• Providing mentorship, guidance, and career development to team
• Monitoring workflow for variations and making adjustments as necessary to meet requirements.
• Policy clarification and repository, on-floor mentor support.
• Implementing escalation channels in accordance with mutually agreed-upon procedures.
• Influencing team strategy through effective communication, building action plans, execution of the improvement plans.
• Managing attendance, forecasts, team level reporting activities.

• C1/C2 Level of English (spoken & written)
• Willing to work in a shift-based work schedule (24/7).
• Supervisory experience and experience managing projects to established requirements.
• Experience working in a B2B environment.
• Working knowledge of MS Excel / Spreadsheets in the areas like vlookup, pivot table, charts.
• Excellent communication (verbal and written), facilitation and interpersonal skills.
• Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making.
• Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard.

• Opportunity to be part of a global organization focused on development
• Open-minded and multinational environment
• Training & development opportunities including language courses
• Professional development and clear career path
• Full equipment and paid training provided from the first day of work
• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits.