Learning Concierge

As a Learning Concierge, you will help customers plan and execute Cloud Learning Plan, providing them with best practice advice, scheduling training and reporting on training consumption. You will proactively manage a customers’ training investment through regular meetings and quarterly reviews.

2+ Years experience in the following areas:

• Program Coordination experience, preferably in learning / training environment
• Strong communication skills (proficient in English, written and spoken)

Experience:

• Experience in support and troubleshooting technology
• High attention to detail
• Ability to prioritize multiple functions, tasks and requests and manage work on time
• Ability to lead reviews and monitor key success KPIs
• Proven ability to consistently and positively contribute in a fast-paced environment
• Proven project management, organizational and communication skills
• Robust conflict resolution skills

Technologies (Exposure):

• Google Suite and workspace
• Calendar Management
• Mail, chat (group) management

• Act as a Single point of escalation for customer queries.
• Take the learners’ through their learning journey and provide periodic support and feedback on key learner’s issues
• Provide operational support such as responding to internal/external queries related to training schedules, course registrations etc
• Provide periodic report on Queries and issue

Education:

• Minimum - High school or equivalent academic or industry experience
• Preferred - Graduation or equivalent academic or industry experience

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary with cafeteria benefits