Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Junior IT Support Specialist
Wroclaw
Your Tasks
- Providing 2nd line support for an international customer
- Troubleshooting and configuring applications, finding a solution for occurring problems
- Analyzing and solving IT issues related to hardware and Microsoft Windows Environment
- Liaising with users from different departments
- Escalating major problems to 3rd line support
Our Requirements
- Very good English
- Experience in IT troubleshooting (Windows and software-related)
- Effective communication skills (primarily with the customer and team members)
- Ability to handle priorities and work under pressure
- Knowledge about remote support
- Ability to work on shifts
Would be an asset:
- Experience in working with IT ticket tools
- Availability for shift-pattern work from Monday - Friday
Your Benefits
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Remote work possibility
- A package of co-funded benefits: multisport card, private health care as well as life insurance for you, your partner, and family members
Your Tasks
- Providing 2nd line support for an international customer
- Troubleshooting and configuring applications, finding a solution for occurring problems
- Analyzing and solving IT issues related to hardware and Microsoft Windows Environment
- Liaising with users from different departments
- Escalating major problems to 3rd line support
Our Requirements
- Very good English
- Experience in IT troubleshooting (Windows and software-related)
- Effective communication skills (primarily with the customer and team members)
- Ability to handle priorities and work under pressure
- Knowledge about remote support
- Ability to work on shifts
Would be an asset:
- Experience in working with IT ticket tools
- Availability for shift-pattern work from Monday - Friday
YOUR BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Company bus from the city center
Oferujemy
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Company bus from Wroclaw