Capita is the UK’s largest business process outsourcing company hiring over 74 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland with two Business Centres in Kraków and Łódź hires over 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
The main role will be to make phone calls in order to book interpreters for assignments requested by the Public Institution in the UK. The position is focused on outgoing phone calls but it also includes inbound phone calls and advisory activities within bookings and payments areas. Working within our department is a great opportunity to perfect your language and problem solving skills.
Please note that the role requires working in a shift pattern between 9:00 a.m. and 9:00 p.m.
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Meeting defined individual/team performance and quality targets to ensure delivery of key business objectives
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Having opportunity to use your communication and problem solving skills
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Managing difficult situations and responding promptly to the assignments
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Ensuring customer confidentiality of information in line with the Data Protection Act
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Have strong communication and interpersonal skills
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Are self-disciplined and well organised team player with an attention to detail
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Hold a BA/BS degree
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Are fluent in spoken and written English (at least C1 level)
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Are familiar with IT technologies (especially proficiency in MS Office)
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Have ability to work shifts including weekends
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Customer Service experience will be an asset
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Private medical healthcare and benefit packages
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Friendly work atmosphere
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Workplace in the city centre
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30-minute lunch breaks included in the working hours
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After work activities (football team, volleyball team,charity events, etc.)
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In-house English classes
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Vast variety of trainings provided for you to develop
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Work in an international and multicultural environment