We are looking for talented people for the role of
Junior Customer Service Representative – Accounting with Spanish
Wrocław
Summary
In this function, you will be able to gain experience in a customer-facing position and build your knowledge in
domains like accounting, conflict management and intercultural communication.
You will be working with a supportive and collaborative team which will help you develop your skills and process expertise.
You will also have a great opportunity to participate in interesting projects aiming to improve our processes, which will help you to grow your career.
Responsibilities
The main activities in the position of Customer Service – Accounting involve :
- Daily customer contact through email, phone and cases with the objective to address customer inquiries in regard to invoicing and contract management
- Updating customer data to ensure the accuracy of internal records
- Ensuring an effective communication within internal departments
- Handling issues and following the designated escalation path
- Managing customer escalations
- Processing payments
You have
- Good level of English language (min. B2)
- Good level of Spanish language (min. B2)
- Knowledge of the MS Office package, Google sheets
- Attention to details, proactive approach, interpersonal skills
- Good written and oral communication etiquette
- Time management skills
- Experience in a BPO area would be a plus
We offer
- Attractive salary and stable job offer- employment contract
- Medical care with dentist for you and your family
- Cafeteria benefits & multisport card
- Recognition program
- Opportunities to grow internal promotions in Poland & abroad!
- Opportunities to develop co-financed training programs, free training platforms: UDEMY, Busuu
- Opportunity to make a difference: volunteering programs
- Great atmosphere, fun team