HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
IT Service Desk Coordinator with Spanish
Miejsce pracy: Katowice
Nr ref.: 1111324
Your new company
For our Client, a leading global company that is opening new IT department in Katowice, we are currently looking for a person interested in the role of IT Service Desk Coordinator.
Your new role
As IT Service Desk Coordinator you will be responsible for leading a small team of IT Service Desk Specialists. You will be coordinating and solving customer queries as well as fulfil service requests using various diagnostic tools and interpersonal skills. What is more, owning and progressing incidents and requests with other Technology teams, on the customer’s behalf will also be your duty. You will manage high impact incidents affecting the technology systems and environments. Moreover, the scope of your tasks will include responsibility for answering telephone calls in a polite and timely manner whilst achieving agreed call wait levels (to ensure all calls are logged accurately and categorized correctly with all relevant information being recorded).
What you'll need to succeed
In order to be successful you need to possess similar experience as IT Service Desk team Coordinator. Moreover, ITIL v3 Foundations certification is desirable. We are looking for Candidates with strong written and verbal communication skills in Spanish and English. Experience in international environment, preferably in the SSC department and ability to make challenging decisions in a timely fashion across highly complex.
What you'll get in return
Our Client offers professional office environment and the attractive career path, additional benefits and work in an international environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.