Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Insurance process Analyst
As we develop new capability of garage management we are searching for experienced professionals for the role of Insurance Process Analyst whose daily work will focus on driving meaningful analytics as well as being 1st point of contact to handle the queries coming from garages with specialized team to solve potential challenges linked with claims management
Responsibilities:
- Generating regular reports and daily monitoring of KPIs defined
- Analysis of data to draw meaningful conclusions and implement early warning signal
- Daily HelpDesk management to address queries coming from key stake-holders in timely and quality manner
- Interfacing as support - translator of queries coming from garages with specialized Technical Team based in Portugal
- Dedicated platform performance analysis in cooperation with Technical Team for potential enhancements
- Process flow optimization
- Proven job experience in client facing roles e.g.: customer service
- Experience in analyzing the data and preparation of meaningful reports
- Excellent knowledge of MS Office with primary focus on Outlook, Excel, PowerPoint and Access / SQL (the latter nice to have)
- Comfort with handling IT related tasks
- Experience in software testing and first line application support is preferred
- Fluency in Portuguese, English as Polish (the latter ideally)
- Strong analytical skills and process improvement focus
- Excellent communication and multi-tasking skills
- Ability to work independently in fast pace environment
- Strong relationship building skills followed with can do attitude
- Possibility of gaining experience within stable marketing capability in European region
- The ability to use your knowledge of foreign language on a daily basis at work
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Program including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Accenture Runners Club, family events and many others
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
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Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.