- Support operations of online advertising product
- Provide support to our online advertisers for all of their product related queries across multiple channels - chat, email and phone
- Campaign optimization and pitching features for existing and new customers
- Troubleshooting queries from customers
- Account activation and account optimization
- Account, campaign, budget and keywords management queries
- Complaints, fraud, and account hijacking queries
- Providing vital product insights and feedback from our customers to engineering
- Mn. 6 months of previous customer services experience , ideally within online related services
- C1 level of German and B2 level of English
- Experience working in a B2B environment would be an asset
- Comfortable with a rapidly-changing environment
- Strong problem-solving skills
- Focus on end user and customer experience
- Flexible and quick learner, able to adapt to continuously evolving client needs to help grow their business on the advertising platform
- Ability to understand your current clients’ processes and guidelines
- Ability to provide constructive feedback to the overall product, processes, and policies, as part of delivering and improving services delivery model
- Ability to research, perform account investigations, upsell, optimize, document, update and follow up on these issues and responses as they come up
- Focus on assisting clients by driving the right product adoption for the right client
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
- Self-driven with attention to detail and follow-through
- Ability to multi-task and work under pressure
- Excellent communication skills: verbal, written, listening skills
Success in this position requires exceptional consultative sales and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.
- Work for one of the most recognizable IT company as a client
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
- Full time employment contract and great salary
- Referral program with monetary awards.
- Unique office environment with catering for employees, drinks and game rooms.
- The ability to use your knowledge of foreign language on a daily basis at work
- Experience with a range of Clients and technology solutions which provides professional relevance
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Program including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.