German speaking customer service advisor opportunities
Workplace: Brno, Czech Republic
Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. Infosys BPO have been present in Europe since 2004. Currently we employ over 1 600 employees in Europe delivering services for Fortune 100 clients across various services. Our Brno center is the most multicultural office within Infosys.
For our client American multinational corporation that designs and markets revolutionary consumer IT - laptops, smartphones etc. we are looking for customer service advisors.
Your responsibilities
- Provide technical support and customer service to customers with smart phones and other telecommunication devices,
- Diagnose the issue and resolve inquiries promptly, log calls from customers into contact management system and follow escalation procedures to resolve problems or issues.
- Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
- Communicate positively with team members, customers, and other partners
- Written and verbal fluency in German language (C1)
- English language on sufficient level to understand all training materials in English in both written and verbal format
- Willingness to learn
- Work in shifts – no night shifts
- Competitive monthly salary depending on experience, performance bonuses
- Two weeks of accommodation, travel costs coverage
- Lunch cost coverage participation
- Professional training provided by experts - MS Office, Six Sigma Green Belt , Analytical Skills etc.
- Minimum skills to be trained on - Ability to use the client applications, tools, phone system. Knowledge of the client procedures and the supported product. Ability to offer and promote sales of client branded support related products
