We have an exciting opportunity for you to join our fast growing IT Project
Infosys provides business consulting, technology, engineering and outsourcing services to help
international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in
Europe since 2004 with the establishment of our Brno Delivery Center.
German and English speaking technical translator – 24/7 support
Location: Brno, Poland
Job description
- Coordinate and act as facilitator between end-users and technical specialists (German/English and English/German)
- Translate technical queries via ticketing tool, email and chat. Minimal inbound phone calls.
- Provide first responses, resolutions and follow-ups for technical issues.
- Proactively learn new systems and technologies to increase the first response resolutions.
- Accurately log all interactions in the ticketing tool.
- Create and translate technical documentations and update knowledge base for new learning’s
Requirements
- Written and verbal fluency in German and English in native level – Key requirement
- Flexibility – Key requirement
- Willingness to work shifts in 24x7 operations
- Good knowledge in IT (Windows) along with good documenting skills(Word , Excel, PPT)
- Previous IT – support experience in an enterprise environment highly beneficial and/or understanding of ITIL V3.
- Experience in troubleshooting technical problems would be beneficial for further career development
- Excellent Customer Service Skills
- Strong multitasking skills.
- Ability to work in dynamic situations.
- Ability to work toward a goal.
- Ability to identify solutions based on written procedures, guidelines, and process tools.
Our offer
- Attractive compensation package relevant to experience
- Excellent training and development opportunities within Infosys
- Work in a truly international team
- Accommodation support (for employees moving to Brno from abroad)
- Language Courses offered year round at company site
- Monthly lunch vouchers
Only applications with the below enclosure will be accepted: