Are you ready to make a positive impact in the agricultural industry? Join our unique team and embark on an exciting journey where you will play a pivotal role in supporting our farmer owners. This is the perfect opportunity to experience the dynamic and collaborative environment of a corporate setting while making a difference in sustainable farming practices.
About the job
In order to increase the support to our farmer owners (members) dedicated team in Gdansk has been created two years ago. The main responsibilities of a trainee is to provide timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands).
- Farmer Support & Inquiry Management – Proactively handle farmers' inquiries daily, providing high-quality, accurate, and timely support while fostering strong relationships and trust.
- Data & Documentation Management – Maintain master data, verify documentation based on established guidelines, and support quality assurance programs related to sustainable farming practices.
- Milk Quality & Collaboration – Monitor milk quality results and coordinate with internal teams, laboratories, and logistics partners to ensure compliance and efficiency.
- Knowledge Sharing & Resources – Contribute to the development of a knowledge library by creating guides and resources to help farmers access essential information easily.
- Operational Support & Ad Hoc Tasks – Address immediate farmer needs through daily operational support, ensuring their satisfaction and trust in our services.
Join our team and be part of a vibrant community that values innovation, teamwork, and the pursuit of excellence.
- Fluent in German (minimum B2 level) with excellent communication skills.
- Hold at least a bachelor's degree in a relevant field.
- Organized and detail-oriented, with strong self-motivation and the ability to manage complexity while effectively prioritizing tasks.
- Customer-focused, with a willingness to support farmers and handle their inquiries with a positive, can-do attitude.
- Adaptable communicator, capable of adjusting your style to suit different audiences.
- Proactive problem solver, able to identify and suggest process improvements.
- Experience with documentation is a plus.
- Background in customer service is a strong advantage.
- Familiarity with Salesforce is an additional benefit.
Global Shared Services is truly a global setup. As such, you will have the opportunity to collabo-rate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Ser-vices.
- International operating environment.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code.
- Trainings with experts & professional induction & development programs.
- Financial support of your education.
- Relocation package.
- Referral program for employees.
- Employee Assistance Program (legal, psychologi-cal, health, financial consulting, etc.).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
- Flexible working hours with a hybrid setup, requiring 50% office presence.
- Additional holiday depending on length of employment (up to 4 days).
- Fully paid 30 min. break.
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
- Spacious canteen, delicious coffee and tea available on every floor in special de-signed spots.
- Chill-out rooms with X-box, pool table, board games, football table and swing.
Poznaj
Arla Global Shared Services
Moooo. We are Arla GSS and we deal with business the Scandinavian way.
You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing over 20,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center and we deliver tens of projects in: Finance, IT, Global and Local HR, Risk Controls and Compliance, Supply Chain, Procurement, Customer Service, Member Service and Operations, European Transport Control Center, Supplier Quality Assurance.