Customer Support Specialist
LOTAMS is one of the most dynamically developing MRO – aircraft maintenance repair and overhaul company in the region. We are Embraer Authorised Service Centre.
Nr ref.: TS/07/2024
Responsibilities:
- Developing and verifying specifications and requirements for contracts with current and potential clients
- Developing and verifying framework service contracts
- Ongoing updating and verification of existing agreements and documents
- Issuing and substantively controlling invoices related to the provision of services
- Continuous monitoring of the invoicing process and the timeliness of sales receipts
- Continuous collaboration with client representatives and external entities within the framework of existing agreements
- Continuously strive to improve Customer Relations with efficient & prompt service, using own initiative to resolve complex issues
- Proactively looks for better ways of working in order to ensure we provide best service to our customers
- Works closely with Sales, Marketing, Finance, Quality, Logistics and Production departments to monitor customer requirements throughout the order process, advising Customers & Sales of any change and provide alternatives solutions to meet customer requests
- Manage Customer complaints
- Maintain Customer Service Processes, standard and key deliverables to support customer centric organization
- Partner with all functional areas to ensure best customer experience
Requirements:
- Bachelor’s degree or equivalent experience
- Minimum 2 years of related experience, preferably in aviation industry
- Fluent in English and Polish, additional languages are a plus
- Customer-oriented with the ability to adapt and respond to different types of characters
- Effective communication skills across all levels of the business
We offer:
- Special prices for flight tickets
- Flexible forms of employment
- Social benefits package
- Bonus system
Join our team of experts for whom work is a passion.
Spread your wings with us! Send your CV today!
Spread your wings with us! Send your CV today!
Poznaj
LOT Aircraft Maintenance Services Sp. z o.o.
LOT Aircraft Maintenance Services Sp. z o.o. jest doświadczonym dostawcą usług technicznych o najwyższych standardach związanych z obsługą samolotów pasażerskich oraz jest Autoryzowanym Centrum Obsługowym Embraer.
LOT AMS zatrudnia ponad 830 pracowników. Szczególny rodzaj wykonywanych przez spółkę usług pociąga za sobą konieczność odpowiedniego naboru kompetentnej kadry.
Nasi pracownicy to wysoko wykwalifikowany personel, świadomy powagi wykonywanych przez nich obowiązków.
Proces rekrutacji jest pierwszym etapem doboru fachowców, których praca leży u podstaw budowania wielowarstwowych przedsięwzięć z zakresu specjalizacji branżowej.
