CloudBest is a technology company headquartered in Warsaw, Poland, offering world class IT services across the globe, managing international projects in the scope of software development, content creation, customer support, marketing, and business development for its clients.
Join our team and develop with us in international structures as:
Customer Support Agent with Chinese [rekrutacja prowadzona online]
Warszawa
If you are a person, who:
- Is tired of being bored and repeatability at your current work and you would like to change something;
- Is proactive, and is looking for interesting solutions and likes to create new things;
- Likes a modern working environment with a start-up culture;
- Is a team player and likes to work in a dynamically changing environment.
And your professional profile is relevant to the following skills:
- Good spoken and written English (Min. B2);
- Native Chinese (Necessary condition)
- Excellent organizational skills;
- Available to work in shifts on weekdays (including designated weekends and holidays with respect to labour code regulations)
- Strong written and verbal communication skills;
- Min. 1 year of Customer Service experience;
- Legally authorized to work in Poland;
- Preferred experience using a ticketing system to handle customer requests.
We are looking for a person just like you!
Challenges for you:
- Supporting, troubleshooting, and resolving end user issues in the client software applications;
- Current, comprehensive e-mail customer service;
- Following through to ensure each customers case is resolved and closed appropriately;
- Providing excellent customer service in a fast-paced environment;
- Handling translation process of requested documents;
- Adhere to departmental procedures for all emergencies;
- Caring for the company's image.
By joining our team you gain:
- Possibility of personal development and gaining experience in an international environment;
- A team of enthusiasts who successfully create a company in the fast growing blockchain industry;
- Great atmosphere and attractive working conditions in a start-up culture;
- Work in the modern office in attractive location at Wioślarska 8 (next to the Vistula river);
- Private medical care and co-financed sports card;
- Extra integration trips and events;
- Celebration of your birthday;
- Fresh pressed juices;
- Massage chairs in the office;
- English classes at work.