When it comes to QA and Testing for your games, content or hardware, you need simple solutions that work. We’ve got over 15 years of experience partnering with industries from entertainment, media and games to publishing, e-commerce and consumer electronics. We give you Quality Assurance, Localization, Compliance and Certification services that get it right the first time. Every time.
Do you like playing video games? Join us! We are looking candidates for the position of
Customer Support Agent – gaming industry
Warsaw Ursynów
AS A CUSTOMER SUPPORT AGENT YOU WILL:
- Handle customer complaints via offline channels (i.e. chat, email)
- Provide appropriate solutions and alternatives, follow up to ensure resolution
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the correct methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
DESIRED TRAITS:
- Native or fluent English (an additional language would be an asset)
- The ability to multi-task while also prioritizing and managing time effectively
- Customer oriented with the ability to adapt, and respond, to different types of characters
- Excellent communication and presentation skills
- Passion for video games
- Basic IT and MS Excel skills
WE OFFER:
- Temporary job based on casual contract or full-time job based on permanent contract
- Comfortable working conditions in Testronic Warsaw office at Poleczki 21A (Ursynów)
- The ability to use your knowledge of a foreign language daily at work
- The ability to gain experience in multi-lingual and multi-channel global support
- Training and development to help you achieve your potential