Customer Service Specialist with English

As a Customer Service Specialist, you will provide  support customers via phone calls, live chats, e-mails and social media. You will pprovide problem resolution within the guidelines of the service policy.

You should also maintain up to date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers

• Receiving end user requests for product details, warranty registration and general inquiries
• Provide first level resolution providing excellent customer experience
• De-escalating upset customers while adhering to the client policies and procedures
• Documenting both the customer concern and action to resolve the issue in the CRM tool
• Ticket escalation to respective Support Group
• Ticket creation /Categorization / Prioritization
• Receive and Promptly Respond to Customer Queries
• Iidentify and troubleshoot, document and categorize customer inquiries/requests, and if needed escalate complex problems according to defined escalation procedures.