Ogłoszenie numer: 8065713, from 2023-03-27
An international transport & logistics company is looking a Customer Service Specialist for one of our key clients.
Customer Service Specialist with English and Italian
Location: Łódź
Job description
- Be the first point of contact for any client related issues
- Monitor, review and action all client requests
- Plan and monitor goods transport process
- Ensure that the requests are handled according to agreed procedures and meet agreed service standards
- Establish very effective communication at all levels
Requirements
- Very good verbal and written communication skills in English and Italian
- Excellent communication skills with ability to communicate effectively over the phone and electronically
- Strong problem solving and analytical skills
- Proactivity
- Willingness to learn
- Flexibility to work in shifts and on weekends as needed
- Negotiation skills
- Computer savvy - Microsoft Office Pack
- Experience in transport and logistics NOT required – we provide you with an individual induction & training plan – first 2/3 months working from the office, shadowing senior colleagues
We offer
- Opportunities to learn and grow in an international company with the offices in Poland, Italy, UK, Spain, France and more
- Tools: laptop and mobile phon
- Hybrid working
- Competitive salary
- Good deal for a group private health insurance
- Christmas bonus
- Company events
Please add the following clause: I agree to the processing of my personal data for the needs necessary in the recruitment process.